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ATT Complaint - Service - Cell phone

Cell phone - Complaint
Review by dsb194316 on 2011-12-29
CANTON, GEORGIA -- For over thirty years we have used ATT. When we moved to Georgia we were talked into a family plan for cell phone service. We were added to our son's plan, cancelling our personal account. Our son got into financial trouble and got behind in his payments. We cannot get another AT&T line in our name and use our same number unless we pay delinquent charges.

We have no choice but to leave AT&T and get a new number.
Comments:
Posted by Alain on 2011-12-31:
You can try calling AT&T's corporate office at (210) 821-4105, but probably your best bet is to go with another company and start fresh. Large companies aren't very concerned with customer loyalty anymore. Somewhere in the computer system that runs AT&T you've been linked with your sons bad credit and that's all that's going to appear on a service rep's terminal.

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