Whirlpool/Maytag - Whirlpool Builds Junk
Stoves, Dishwashers, Duet Sport Washers, Refrigerators - Complaint
BUFFALO, NEW YORK -- Being a landlord for nearly 30 years I have purchased "new" appliances for many of my apartments. I have always preferred Whirlpool over others because of the success I've had in the late 1970's thru the '80's. In the last 12 years I have purchased 27 appliances...Refrigerators, stoves, washers, dishwashers and dryers. Their products are designed to fail or are poorly engineered. I have replaced $600.00 stoves or a $450.00 Dishwasher with electronic touch pads after 5 years mainly because the parts are so expensive to replace that it makes more sense to buy new.
More recently, the new front load washers are the worst. I purchased a washer dryer pair in June 2007. After 2 weeks the washer vibrated so severely it walked around the room and vibrated the entire home. Whirlpool sent 4 different repair companies to try and deal with the problem. The truth, most of them didn't know what to do. Finally the 4th time the repair man finally figured out the problem and properly balanced the machine. Now, after 4 and 1/2 years of use the machine is not cycling properly...requiring you to reset it and start your wash cycle over.
From the vibration problem, to the awful smell coming from the inside to water leaking on the floor to now cycle fail I'm ready to throw it into the river. On a whim I decided to call Whirlpool to see if they would display any sympathy for my grief. All they told me is I could pay to have them send a repair man and I could pay for an extended warranty.
They lost me permanently as a customer...When I opened the door on that washer to give them the serial number and saw that it was made in Mexico, that told me more than any customer service representative I will never Buy a Whirlpool/Maytag again