VRBO, Orleans MA Complaint - Not so “Classic” Cape Cod, -Beware-
ORLEANS, MASSACHUSETTS -- At first we thought the house had just not been rented in a long time and just needed a quick touch up, we quickly discovered that the owner obvious does not use a cleaning service, we had to fully clean one bathroom and the other one we just closed the door and did not use it. There are several places where the paint is peeling and there is mold. The game tables are located in the unfinished basement, presenting an unsafe area to play as everything is out in the open, lawn mower, gas container, paints, gardening tools, fishing rods, line and hooks. The rental is listed as “Kid Friendly”. As for the listed features; the beds were not King or Queen, there was no ice maker, A/C is 2 window units (with exposed fiberglass insulation), the gas grill was rusty, The big TV did not work and the WiFi would not connect to the internet.
When we arrived the heat was not working, the oil tank was empty. The owner gave us instruction to buy diesel oil (a separate expense) & start the furnace ourselves. We ended up calling a local company to start the furnace, they did and informed us that the owner has an account with them for heating oil. There is only 1 smoke detector and no carbon monoxide detectors, I believe this is a rental code violation. We ended up not staying the full rental period.
After several emails with the owner he did agree to a partial refund, but never sent it. In one email the owner said, and I quote, “YOU WANTED CHEAP AND YOU GOT IT!”.
Renters beware, you get what you pay for, or in this case, a lot less then what you pay for.