Microsoft Complaint - Windows 7
CALIFORNIA -- I was getting error messages, that really made me unable to use my computer without a lot of stress. I was advised to upgrade to Windows 7. In order to install Windows 7 I was told I had to uninstall Windows XP of which I was having problems involving missing SP2, I tried to download it, but the other messages prevented me. A technician promised to call me and walk me through the installation. I opened the package to be ready if he called. He never called. Still in a lurch. I decided to take my computer to my technician that had set up my computer. He was able to set up my Windows XP including all the necessary components. I did not need Windows 7. After trying to get a refund from Staples, I was told because I had taken the plastic off the package and even if I did not install the software, they were still unable to refund my 300.00 dollars.
Is there any solution to get my money back? I swear the software was not installed on any computer. Mr billionare should give me a break.
PS. Staples gave me 800-333-5241 at my request for an administration office. Spoke to Lisa. Explained my plight. She seemed to be concerned. She did call me back and offered to try and work something out with Staples @16 E.34 St.NYC 10016. Heard nothing since app.4 wks ago. Called another # of which I was told a Lisa worked. Was told she had left for the day. Someone took my E-mail and Tel#,promising to have Lisa contact me. Today is Dec.31. Next year I promise to be more cautious. By the way I will be waiting for Lisa @ Staples to call me back.