Hertz Rent-A-Car Complaint - Stay Away From Hertz
SACRAMENTO, CALIFORNIA -- It always makes me unhappy when I have to write a negative review for a business, but in this case, Hertz really HURTS. I called Hertz a week ago to rent a mid-sized car. They told me that several were available and that they would take care of me. When I arrived, there were no cars available. they said they could clean one quickly and have it for me. 45 minutes later, I drove a mid-size car away, only to realize after driving it two blocks, that the break warning light was on. I drove back, got in line, waited a half hour AGAIN (they said they were short-staffed) and filled out the appropriate paperwork to switch cars. An hour later, I drove away for the second time, only to notice that the low tire pressure warning light was on in the new car. I decided to take care of that myself, since I was tired and we had to leave early in the morning. Also, unfortunately, the car smelled strangely like fresh marijuana. I decided to ignore this too. We rented the car for a week. Everything appeared okay, although several other warning lights came on and off. The car also CRAWLED over hills like something was wrong with the transmission. Since we were about 1000 miles away from Hertz car rentals, we had to overlook this also.
A week later, we came to return the car, sat in another long line (because they were short staffed once again) only to be told we would be charged an extra $85 fee for cleaning the hair from our dog out of the car. After some arguing, the Hertz agent told us he could give us a deal and charge us only $50 dollars. We refused to pay the $50, took the car home, and wasted an hour of our own time vacuuming the car. Upon returning, standing in yet another long line, the agent reminded us that pets in the car were prohibited unless they were crated. We had looked over and read ALL of the car rental agreement which said nothing about pets. Not to mention, on their internet site, Hertz states that "Domestic pets are allowed in vehicles (excessive pet hair or soiling caused by animals will result in an extra cleaning charge)." The "manager" insisted that pets were not allowed, and that this was stated in the written literature. We won't be visiting Hertz again, and will not recommend it to anyone asking for a rental place that might take responsibility for their bad service.
Please note that we would not have had a problem cleaning the car ourselves if we had know before our first attempt to return the car. However, because of the problems we encountered, we now know that Hertz is inconsistent, incompetent, and unreliable. STAY AWAY FROM HERTZ.