Conn's Complaint - Fraudulent Interest Charge After Balance Paid To Zero!
SPRING, TEXAS -- We purchased a full set of new appliances from Conn's in June 2010, we had exactly one year to pay the 6k balance in full to avoid interest. I made every single payment on time and saved every penny I could to pay this off before the interest was charged to me. I paid the balance off a week before the end of the no interest contract. I was told over the phone that my balance was zero $0! I check my credit a month later and it shows Conn's billing me for $1600 in interest!! I call Conn's about 20 times and nobody can seem to figure out why the interest kicked in yet they refuse to remove it from my account. The last person I talked to claimed she took care of this but I called the automated system and low and behold, it says I owe the interest again!!! I have every payment accounted for and they are still telling me I owe this amount which is ridiculous!! I will NEVER NEVER NEVER shop at Conn's again and I will NOT pay them a penny of this interest I do not owe! I am still calling and emailing trying to get someone to remove this and the customer service is horrible! If this is not corrected soon, I guess I will have to get an attorney to fight this for me! So ridiculous!