Ashley Furniture Complaint - So bad quality ! So bad customer Service ! not cheap money spent !
BURBANK, CALIFORNIA -- Bought whole set of bedroom furniture. we are asking for exchange because of the bed does not fit in our bedroom, it is way too big than our expected. tried at least 20 times by calling and at least two times back to the store, the answer is you selected what you saw in our store (Ashley homestore), no exchange allowed.
another thing is the smell is SO SO BAD !! it is chemical smell. I have smaller kids, I opened ALL the windows in that room day and night, but after three weeks, we are still sleeping in kids room floor, just because the smell is so unbearable.
speechless... what else I should say. such a bad experience and such a rude furniture company. why they are saying they are #1 brand in US ?
hello , i just came back from a trip, and thought it may be better for me to add some more details about this purchase.
i bought this complete bed room set at $3100 (after discount applied). sales people told me these are the top of line in Ashley bedroom collection, they are not clearance item ; closeout , floor sample etc...,
i found small print in the back of sales order , as this " requests for return or exchange of merchandise must be made within 48 hours delivery. AFHS reserves the right to refuse returns/exchanges due to damage or misuse by customer ". i called within 24 hours of delivery to the phone numbers listed on the sales order, the consumer affairs/customer service from Ashley said, it is UP to the store for return or exchange, they can not do anything. since each homestore is individually owned and operated.
my suggestion to any future buyer is that
1>> if you have small children , don't buy since the smell is so aweful, never go away till now...
2>> check out carefully before you decide to buy, don't put hope on return or exchange as they will not honor this policy written on back of their sales order.
3>> check out your local individual homestore's reputation before the purchase, avoid the stores who had bad customer services or complaints...
thanks for reading my concern. you all have a great day..