Thrifty Complaint - Lost & Found
HEBRON, KENTUCKY -- I rented a car the day before Thanksgiving. I took the car back on the following Sunday. On the day I went to get a car I heard people in the line at the counter complaining that the two car that they were trying to rent had problems and they were pissed. By the time me and my son got to the counter we were given a car that smelled like someone had sex in it. So at that point we went back in and had to upgrade to a different vehicle which nothing was wrong with. I had no issues with the vehicle that I eventually rented. My problem is when I returned my car no one inspected it so we went into thifty to drop off the keys which we had to wait for thirty minutes because the only had one employee working behind the desk and that was frustrating. Well I will get to my point I dropped my car off left and noticed that I left a bag in the back seat and since it was the next morning I thought it would be no problem getting it back the only problem is you can't reach the lost and found supervisors unless you call for a week. I left several message he never returned my call and when I finally reached him he told me that he would investigate it and call me back which he never did. Which is unprofessional. I then reported it to upper management which later sent me an email explaining that they are not responsible for lost items are left in the vehicles which is unacceptable to me because I dropped my vehicle off on Sunday I noticed my bag missing on Monday morning and you can't tell me where my bag is. By the way had two hundred dollars worth of Christmas presents in. The point is whoever checked the vehicle in stole my bag or whoever checked it out stolen my bag so I am going to let everyone I know even though it is a small amount of money it is the principle to me and since I had gifts for my family that they didn't receive I am very upset. So people beware don't rent a car at cincinnati airport cvg thirty car rentals because they don't care about the little people and have dishonest people working for them.