800 ARGOSY PKWY RIVERSIDE, MO 64150, KANSAS -- Let me start by saying I have stayed at several Super 8's, Days inn’s, Ramada’s Microtels Travelodges and over the years and have generally had good experiences. But this time I had an option of staying at your motel or the casino directly next door.
Because of my previous experience with your chain, always being clean and well kept I opted for the value of this hotel. Here’s what happened .
We arrived around 4 pm. I checked us in and informed the desk staff that I would pay cash for the stay. He stated that my credit card would not be billed until the next morning upon check out. Meanwhile my wife proceeded to the room to take a shower while I unloaded the car. When I came back to the room, my wife was standing in the hall way pointing inside the door. Where a cockroach was walking across the sink area. I trapped it in a paper cup and took it to the front desk explaining that I have standards and would not be staying there. I have never seen ANY insects in your hotels before and was VERY shocked. I precoded to take the luggage and other items back to the car. Came back in and was told that I didn’t need to worry any room charges. But after I insisted , I receive a receipt for the cancellation … the desk person HAD charged my account and I am now waiting for the credit refund to be placed back on my card. If I had not insisted I would have paid for a roach infested hotel room I had not stayed in. And would be surprised if I would have ever gotten my money back. While he said “I’m sorry “ the loss of respect for your chain has led my wife and I to agree to never again stay in a Super 8 or any of the other Wyndham Properties. While I realize that it my be a franchise store. I am disappointed in the lack of over-site. And general “ So what attitude “ of the three people that were standing at the front desk.
the replay from the hotel manager is listed below.
I guess I shouldn't be surprised that they didn't use spell check given English isn't their first language.
Paul I am extending my sincere apology to you, I contected corporate office regarding your complained about dead roaches, Mr Paul you was not happay about the bugs you find in room once againg iam soory for that, if you remember that we refunded you all the charges, we did not charge you anything even every aminities was used in the room, if you have any further question feel free to contact the hotel directely at 816-505-2888