Southwest Airlines Compliment - I'm proud of you, Southwest Air employee
On a flight from Orlando to Columbus this afternoon, I managed to lose my cell phone. While in baggage claim at CMH, I noticed my phone was nowhere to be found so I found a Southwest Air employee. In the "lost luggage" office I found two wonderful women who quickly got on their comms and radio'd the plane cleaning crew to be on the lookout for a cell phone. After I got my luggage off the belt, there was a woman there holding my cell phone with a smile. I thanked her but didn't think to get her name to send kudos to corporate. Thank you, unknown lady - you reinstated my confidence in customer service.
Air travel is a curse these days with cramped cattle car planes and service-with-an-attitude. I wasn't expecting to get my phone back so to have an airline employee actually go above and beyond made my day.