Airtran Airways Complaint - Double charged - Flight upgrade
Flight upgrade - Complaint
ORLANDO, FLORIDA -- I had booked a flight from Charlotte North Carolina to Columbus Ohio witch a lay over in Atlanta. When I arrived at the airport to check in at the Airtran counter, I was asked by if I would like to upgrade to Business class for $49.00, I said no thank you until she told me my bag fee was going to be ($49.00)I then accepted the upgrade to business class for the $49.00. I gave my credit card and I was then given a receipt for the $49.00. Well when the wife was balancing the checkbook and Airtran had charged me $49.00 (2 separate charges). I called Airtran and I was told that it was for the connecting flight. I was never informed that the upgrade was for each flight and they will not refund my money. The only reason I accepted the upgrade was because of the overweight bag fee ($49.00) and she told me if I upgraded for the $49.00 that business class bag was free. So if they are telling me the additional $49.00 upgrade was for the lay over flight, would they or do they charge the bag fee for the same layover?