Marriott Hotels / Noble Investors Complaint - Wrongful Termination
MACON, GEORGIA -- I was hired on to the Marriot team in early October. The hiring process was disorganized, and I almost turned the job down after the official job offer because of the ordeal. I was scheduled prior to completeing orientation, the newly hired director of human resources seemed to be rather incompetent in his position and it took days to complete each step in the drawn out process. Once I was finally cleared to work, I was asked to come train for the first day on my birthday. It was stressed that they were going to be very busy and desperately needed me to work. I agreed and stayed until after 11:30PM on my birthday, After only 1 day of training, I was on the floor by myself with no manager or supervisor. The supervisor that hired me was never actually scheduled to work with me so I never knew who exactly I needed to report to in case of issues, complaints, or even who to ask for wines and alcohols that needed to be stocked. Within a week, I came into work and received listed form letter from a supervisor I had never met. (Tashina) She listed several duties that my trainer had not gone over with me, and some that I had explicitly gone over with another supervisor. When I finally met Tashina she was rude, unproffessional and handled her self like a teen age entry-level employee. I was surprised to learn that she was actually a supervisor. She immediately addressed my shoes, which having worked over 2 weeks already, had never recived any criticism. She then turned to my co-worker/ trainer and said that my shoes were out of dress code, and my pants weren't the right "material" After I was told about the conversation, I waited for her to approach me about my clothes- and never heard from her. On Halloween, Tashina was scheduled to work all night. She left early to be with her family (I have a 2 year old and would have loved to actually spend the holiday with MY child as well) I had a cami tank top under one of my regular cardigans, but after arriving at work, I was rather uncomfortable leaning over the bar. I made a mental not to wear it again and during the remainder of my employment there, I never did. However, the next shift that I worked, I was told that Tashina told several other employees that "she didn't know where I thought I worked" and "Kori looks like she works at a strip club" I was MORTIFIED that this was a conversation between a SUPERVISOR and one of my co-workers! The following was saved on my phone on December 2nd, coincidentally, 3 days before I was supsended for a BOGUS made up event involving giving away free drinks::
On December 2nd I was about 5 min late. Tashina talked to wait staff about my tardiness. Said that she had told me I had to be early that day and that I was "always late" Which was NOT true.
Told chef I wasn't coming in, and had to find a bartender to work for me because I had called in. (I text her and told her I was running a few minutes behind)
Text me while I was in the hotel; clocked in at 420 but had been there for over 15 min
** when I arrived though, all she said was "oh good, you're here" Instead of mentioning to ME any of the comments about being late.
I went to grab food in the cafeteria when I came back Tashina made sure I saw her check her watch twice- meanwhile she was standing around chatting with servers- there was someone at my bar that she could have assisted, but instead spent 85% of the night talking to the two servers on the floor (I'm sure all 3 of them had more productive things to do- such as help run the bar's food, since it's difficult for me to care for guest, remain behind the bar AND run food, and dishes.
At about 630 I told her and another server( that she was gossiping with) that I was going to grab a jacket before it got too cold and a different shirt. She looked at her watch twice and just nodded,
Sunday, NOV. 27th I had a sweater vneck, Eli stopped me in the restaurant and told me I needed to cover up and do something about "that". A front desk girl "Bennie" overheard it and went to the front desk complaining that I should be written up because I've been told "repeatedly about my clothes" I returned to the bar to ask one of the servers if she had heard anything about my clothes. she said she had heard Tashina mention once that she "was going to speak to me" During that conversation, Eli returned with an oversized burgundy sweatshirt. He said he knew that they had spoken to me before about this and that "we weren't going to make a big deal about it" I put the sweatshirt on but was so embarrasssed that both times I was reprimanded, was in front of a co-worker. *NOTE- no supervisor has ever spoke to me about my attire being out of uniform.
Thursday DEC 1st, I saw Trish before my shift started and asked her about my sweater, explained the incident from Sunday and was told my shirt was fine.
The night of the lady antebellum concert, we were called in an hour early to accommodate the concert attendees. Aisha put her bank in the bar cash register and when I went to put mine into the Starbuck's register, Tashina told me we were "sharing" the register and that she would move her bank over to one side. I was APPALLED at the suggestion, but still being new and the bar was already relatively busy, I utilized two sections of the drawer and kept my larger bills in my bank bag, which was slightly confusing- especially given the pace of the event. At one point one guest requested pineapple juice, and we didn't have any stock (the bar has had continuous problems keeping it stocked) Tashina muttered under her breath that "that was why she wanted the bar stocked yesterday" all the liquor, wine and beer was completely stocked with extra mixers- the ONLY item we didn't have was the pineapple juice. Around 8, Tashina mentioned something about not getting out til 3 am. I asked Aisha why she thought it was going to take 4 hours to close. Then she told us we were staying til 2 am. Neither of us knew about the change to our schedule and both were annoyed at the disorganization. We were both discussing why we weren't told previously and I was explaining that I had to be up for church the next morning when Tashina poked her head around the corner and said we could leave at 12 and two other servers could take our places. When the concert was over, our bar was completely packed. I started taking orders, but when I returned to my register to start a check, there was a female standing at my register with my drawer open! I saw her name tag so knew she was with the Marriott, but wasn't told that other employees now had access to my assigned bank that I am liable for at all times. I became extremely flustered because when I FINALLY got to my drawer, the RVC had been changed and my card no longer could access my tabs and open checks. I had to wait for Tashina to change the RVC but every time the other sever got into the system, it kept happening over and over again. I was waiting 5-7 minutes between every order because she or another server were constantly in my drawer and it was hard to concentrate when I was worried of my bank was going to be short. I finally said that I would start closing out all my checks so that the other bartender could take orders because patrons were getting VERY upset and irritated. I could tell Tashina was mad that we weren't staying, but she had told the other bartender to come and there was no efficiency in having 5 bartenders behind one bar. I finally got all of my paperwork done and went into the back office to complete my close-out, when I came back out, all of the concert-goers were gone, but a wedding party had trickled in. I went behind the bar to help out a little because I could tell they were all struggling. I was loading dishes when Tashina slammed the door, and muttered under her breath (I say this because it was passively directed for me to hear) that she told Ray that we had REFUSED to stay and he was going to discuss it with mr. Mcartney. I opened the dishwasher back up, finished loading and then went immediately to ray's office. I asked him if he had a minute and explained that they had only asked me the day before if I could come in an hour early, but somehow failed to mention staying until 2 am, I told him about sharing the drawer and told him that yes, I didn't want to stay until 2 but when the other bartender showed up, I couldn't work if I wanted to. He seemed surprised that Tashina mentioned him, which led me to believe that she had just been ranting and hadn't even told him the situation at all!
Two days after telling Ray how uncomfortable I was with sharing the drawer, Tashina came to the register and said we were going to have to share the drawer again?! Obviously, the situation was not handled- because this is against ALL company policies.
*lady antebellum- after I spoke with ray, I came back out and continued helping. Tashina had multiple open checks with no hotel room or name- it was far too busy not to have some kind of system. She didn't know how to make 3 out of 4 drinks that were requested and kept asking me how to do different things in the computer. She was completely inadequate behind the bar and voided a LARGE amount of money from her computer at the end of the night.
Nov 27, she called me to ask if I could drop her bank because she had forgotten to drop it.
December 2, she described that brandy had been fired because she didn't respect Tashina because she was black. I felt as though this was her comparing my employment and brandy's. I fully respect Tashina's authority, however- it's difficult to maintain that respect when she is not conducting herself as a supervisor. I love working at the Marriott and usually look forward to what the evening holds before each shift. It does make me uncomfortable though when it seems that there is a lot of gossiping being done by supervisors instead of professional conversations between manager and employee.
I had infomed some of the employees of my intent to speak with human resources about all of these events but ironically, I was suspended before I was even able to complain.
On December 5th, when I reported for my shift, I was told by Tashina that Ray (the banquet's supervisor) wanted to speak with me. I went over his office and couldn't fidn him so I clocked in, and while at the punch-in station, found him headed back to his office. He closed the door and told me I was suspended for giving away drinks and that a manager on duty had "witnessed" it. He infomed me that the incident had occurred that past Fri. I told him about an separate incident that I thought he was referring to, he assured me that he didn't have the whole story and would spend the week "researching" the statement that was given. I gave a written statement to Ray giving details about Friday and was told that If I had any concerns I could speak with Rick, the human resources director, Since I was sure there was obviously a mistake, I took the initiative and time to speak with Rick. He flat out lied and told me he had no idea what was going on, feigned shock that I had been suspended and wasted my time as I rehashed what happened Friday night. I left feeling assured that this was protocol and that I would be back to work on Saturday. I spent the week worried about my job, my bills and how Christmas would be affected by week out of work. On WED, a friend called me concerned because the Marriot had posted an open position for a bartender, I texted my co workers and was told that the position had been posted at work as well. I was distraught that my job was already posted and I hadn't even had the meeting to find out what the accusations were about. When I arrived on Friday morning at 10 AM, I was told that a manager on duty had seen me give 2 AMSTEL LIGHTS away to two gentlemen guests. I was so mad I started crying, Rick admitted that he knew the whole time "but he couldn't tell me" The manager that supposedly witnessed it wasn't at the meeting, and the time that was given didn't even match up with the guests that would have been at my bar. Not to mention...... THE BAR DOES NOT EVEN SERVE AMSTEL LIGHTS. I even mentioned to Ray and Rick that that was very odd because few people drink Amstel light, much less to men drinking it. I explained to them I didn't remember serving amstel light at all, and that the manager on duty was walking around the lobby, walking the corridors, and also working the computers at the front desk... how would he possibly have the seen the entire transaction from start to finish and be sure that they didn't pay. I asked if I was even the server on camera serving the beer.. I was told no, that it wasn't on camera AT ALL!!!! I am shocked that this is how the MARIOTT, an esteemed employer handles employee relations. I worked VERY hard and was passionate about my job. There wasn't a shift that I worked that a guest (often serveral) didn't compliment me on my service, my conversation or drinks. I was never told of any complaints, and strived to satisfy every guest that came to my bar. I don't know the REAL reason I was fired, but it certainly wasn't because of two beers, brands that aren't even available at the Macon Marriot bar. I'm sure that the corrupt employees mentioned have done far worse, but I know how bad their decisions affected me. Thank you for your time. also. I have yet to receive my separation notice or w-2: