Consumers Energy Complaint - Appliance Service Plan
MOUNT MORRIS, MICHIGAN -- I've had an appliance service plan with Consumers Energy for 6 years now and last night my furnace stopped working. It was about 11:00 at night and about 15 degrees outside. I called Consumers because they advertise 24/7 service and priority service for no heat situations, well it is now almost 10:00 am the next morning and after a 2nd call, I was told they cannot tell me when a tech might show up to look at my furnace. It got down to about 5 degrees last night and I have a 6 month old in the house. If this is their idea of priority service, then I'm glad they don't run the fire department. Last call I was told a tech should be out some time today, but they could not tell me when. After this issue is resolved, I will cancel my contract with them and would advise anyone considering this service, to think twice. The money I spent with them over the last 6 years could have paid for a new furnace. Next time I will just call a local heating company and get it fixed much quicker.
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