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Consumers Energy Complaint - Appliance Service Plan - furnace not working
furnace not working - Complaint
MOUNT MORRIS, MICHIGAN -- I've had an appliance service plan with Consumers Energy for 6 years now and last night my furnace stopped working. It was about 11:00 at night and about 15 degrees outside. I called Consumers because they advertise 24/7 service and priority service for no heat situations, well it is now almost 10:00 am the next morning and after a 2nd call, I was told they cannot tell me when a tech might show up to look at my furnace. It got down to about 5 degrees last night and I have a 6 month old in the house. If this is their idea of priority service, then I'm glad they don't run the fire department. Last call I was told a tech should be out some time today, but they could not tell me when. After this issue is resolved, I will cancel my contract with them and would advise anyone considering this service, to think twice. The money I spent with them over the last 6 years could have paid for a new furnace. Next time I will just call a local heating company and get it fixed much quicker.
Comments:
Posted by Alain on 2012-01-04:
You're right. Get rid of them and use a local heating company.
Posted by Mel on 2012-10-26:
Good luck canceling. After reading the fine print, I wanted to cancel my appliance contract. It did say that if canceled after 10 days there would be a penalty. I've had it for 2 months and figured, fine my penalty will be paying for one more month. NOPE! You have to pay for the whole year even if you cancel early in the year. Why would I cancel if I have to pay for a whole year anyway? That is some penalty! Plus, you're automatically re-enrolled the following year without a notice being mailed to remind you that you have to cancel if you don't want it, or your penalty is another year of premiums. What a rip-off! I can't believe that a consumers utilty company runs their business like this. Bad business model.
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