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A&E Factory Service Complaint - The Broken Dishwasher - Kitchenaid Dishwasher
Kitchenaid Dishwasher - Complaint
MELVILLE, NEW YORK -- Initial call to repair was Nov. 2, 2011... scheduled for Nov. 10, 2011. Repairman came Nov. 10, 2011 and looked at unit and made adjustments. Said loose connection (charged 123.47). Two days later went to use dishwasher would not run. Contacted A&E sent repairman out to fix dishwasher he diagnosed the problem as a printed circuit (did not have one on the truck) ordered the part from the factory to be shipped to my address. Once received I was to make a repair date for A&E. The date the factory was to ship part on Dec 12 that came and went called A&E for an update (do you think they should have called me?) new ship date Dec 28.. Called again new ship date Jan 12. Finding this new information out I called a local appliance distributor and purchased the part and installed it myself in less than 15 minutes..(the same part that A&E could not get in over a month?) What are they doing in business? I asked for a refund as they did not repair on my unit of the 123.47 and I attend to report them to the Better Business Bureau and Angies List to warn others of their practices. I think I am at least owed my money back for all the inconveniences they have caused me.
Comments:
Posted by raven2010 on 2012-01-03:
What is A&E? Is that an extended warranty company?
And although I applaud your do it yourself approach, did you just void your warranty???
And although I applaud your do it yourself approach, did you just void your warranty???
Posted by At Your Service on 2012-01-04:
I don't disagree that, with the way this is written, a refund is in order.
Posted by Venice09 on 2012-01-04:
Raven, I don't think it was under warranty. That's why the OP was charged a fee, which should definitely be refunded under the circumstances.
If an appliance is not under warranty, sometimes it's better to do your own repairs. With parts and information so readily available online, it's really not that hard. It's also quicker and probably more reliable.
Good review. Very helpful.
If an appliance is not under warranty, sometimes it's better to do your own repairs. With parts and information so readily available online, it's really not that hard. It's also quicker and probably more reliable.
Good review. Very helpful.
Posted by raven2010 on 2012-01-04:
Thanks Venice, I couldnt tell for sure.
Either way, i agree this company is less than acceptable!
Either way, i agree this company is less than acceptable!
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