TD Bank Complaint - Horrible bank I would suggest never doing business here!

Complaint

Review by ddewing39 on 2012-01-03

MARLBOROUGH, MASSACHUSETTS -- Back in June of 2010 we purchased an official bank check through TD Bank to pay an out of state bill. Our check never reached it's destination and upon waiting the 90 days TD Bank told us we had to wait we filled out the appropriate paperwork. We were told immediately that the money was pending in our checking account. We waited an additional two weeks only to find the money still pending and unavailable to us. We then called the Marlboro, MA TD Bank branch and they told us they would instead send us a check in the mail. We waited yet another two weeks and no check came. At this point we decided to go to the branch ourselves. We were addressed by the bank manager who told us they we're doing all that they could to help us. Again another two or so weeks go by and at this point we decided to involve the OCC. After about a month of the OCC doing all they could to help us we were told the money was yet again pending in our account so the OCC closed the case. Three weeks of the money pending and still funds were not available. We went back to the Marlboro branch and dealt with a new bank manager who gave us a TD Bank Visa gift card claiming the full refund was on the card. We left the bank proceeded to the store only to find out there was a zero balance on the card. We drove back to the bank and the manager acted surprised there was no money on the card. We called the Visa card number on the back of the card from her desk and had the representative there tell her there was NO money on the card. She acted almost put out and told us she'd have to "investigate" where the money went, as if it just got up and walked off the card. We spent everyday during the month of December going to the bank and being lied to. We were even told to call the card daily in which we did only to have the same outcome. We have dealt with almost everyone who works there and it seems as if their all trained to tell you the same thing. "We'll look into it and call you back" and yet they NEVER call back. Or you get "we're doing all we can to help you" and when asked specifically what their doing to help they cannot answer you. These people are liars and crooks who feel they can take your money at anytime and charge fees whenever the want yet if they owe you money you'll get the run around and lied too far before you get your money back. We at this point have involved the OCC (AGAIN) and every other company that will listen. This now isn't as much about the the money but more about the principle of things. If we can help out at least one other hard working person who has a family to support and can't afford to spend five months begging and pleading for their own money only to be lied to and treated awfully then all our hard work will have paid off!!!!!!! Do Not Do Business With This TD Bank!!!!!!!