Ronco Complaint - Pasta Maker- POOR ENGINEERING and NOT DURABLE
Well, one would think I would have learned my lesson... but love sometimes makes us weak. My wofe purchased a RONCO pasta maker... and loved it WHILE IT WORKED and UNTIL IT BROKER after like 1/2 dozen uses. THe entire crankshaft broke off. For goodness sakes, we are talking semolina pasta dough here. I called the customer service number and was treated rudely and told that get this "we must have abused the product" therefore was not covered. I was outraged... and then wrote a letter that was entitled "Mr. Popeill, you should be ashamed at the way your people behave". I didn't get the courtesy of a response. My wife really liked the way it worked... so she talked me into getting another one. It worked for like 3 uses... before the same thing happened to it. Guess what... SAME NASTY CUSTOMER SERVICE experience. These people are despicable. We are good customers and very low maintenance. We don't expect miracles... and we understand things wear out. But, it is impossible to wear out a machine after a couple of uses. This thing is JUNK!