Sears Informative - Replacement Windows
OKLAHOMA CITY, OKLAHOMA -- In 2008 I purchased 5 windows for $5725. I was told that if a problem developed that they'd ship me a replacement at no charge if it was a removable part, which it is. The windows are two panes, gas filled. One developed a leak and is clouded between the two panes. They now request $100 to come out and look at the window and I have to drive from Okla. City to Tulsa to pick up the window. They refuse to ship it. When they installed the windows, their "helper" busted a window sill. He had a crow bar in one hand, a cell phone in the other. The older guy's son, so I let it go. Figure he had enough problems. Sears just isn't helpful after the sale.