Enterprise Rent-A-Car Complaint - No visable damage but 808.98 in repainting charges. - Automobile rental
Automobile rental - Complaint
LYNCHBURG, VIRGINIA -- I was assigned a rental car as a result of a not at fault accident on Christmas day 2010. While sitting stationary in a line of traffic at a stop sign a vehicle backed into me. The bumper compressed the drivers door momentarily but it resumed shape immediately thereafter. I contacted my insurance and documented his info as well. I drove straight to the Enterprise location and reported the incident. The adjuster attempted to photograph the damage but could only see a slight rub in the door if you looked at it in a certain light. After describing the accident and providing the at fault drivers insurance information I did not hear from the adjuster until a year later. I received a letter stating that I have been found responsible for 808.98 in damages. They claim both drivers doors and mirror had to be repainted.