AT&T Complaint - AT&T Small Business Bundle auto-renewal Scam
ATLANTA, GEORGIA -- I cannot express my disappointment with AT&T...the phone company I have used all of my life. I was talked into a small business bundle to "save me tons of $ "...and now I am trapped in a SCAM by a company I trusted in.
My husband has been unemployed for over 2 years and money is extremely tight...After my 3 year bundle contract with AT&T ran out I called in hopes of simply down scaling or going back to a regular phone line in order that we could afford the service. I was told that we could not do that...that we were under a contract for another 3 years! That I had agreed to have it "automatically" renew every 3 years for an additional 3 year contract.... WHAT? This is so wrong. I cannot believe this company would ever take on such disgraceful practices. I know as a small business owner...that satisfied customers are what keeps a business going. It only takes a few unhappy customers to do a lot of damage to a company...they spread their negative words much faster than the happy customer spreads positive ones!
Well....after my contact with the AT&T customer service dept. and legal dept. (no resolution) I contacted the BBB to file a complaint on this auto renewal "practice". I received a response vial the BBB that a customer service representative from AT&T was sending me a letter on 7/7/11 to cancel my contract with no penalties...(that they had attempted unsuccessfully to contact me by phone...I teach all day, every day.) This "letter" never arrived....believe me, I waited for it.
Finally, I re-contacted AT&T and was told that they were going to stand behind their, "original" decision. That I would be penalized for breaking the contract. So basically they used another dishonest practice....declared to the BBB that they would take care of me, the customer, and failed to do so.