Enterprise Rental Complaint - I Will Never Rent From Enterprise Again. Terrible
GLEN BURNIE CRAIN HWY AND RICHIE HWY, MARYLAND -- On New Years eve I was involved in an auto colllison with another vehicle (other vehcle at fault) and needed a rental car for work because I am a bartender. My claims adjuster assigned me a reservation and three way confirmed rental at the crain hwy location with Mike. I was picked up an hour later (slow as hell) arrived and was given hell by Mike and his arrogance lack of good customer service and rude persona. I was soo upset to find that I left my wallet the location and when I called to report it lost Mike answered (to my dismay) but I needed his cooperation so I was kind but he was not willing to call the guy who picked me up to see if hed seen it because he was off anddd he couldn't tell me what vehicle I was picked up in. He said hed give me a call if he found it but didn't ask for a number or even called back. I called back maybe 4 hours later and he still hadent checked. Will never rent from such a place. Now get this... He's the manager! Wow. Enterprise you gotta do better!!!!