Whirlpool-KitchenAid - Defective Merchandise
Dangerous Oven - Complaint
BENTON HARBOR, MICHIGAN -- I have had my KitchenAid double oven for two years and since I don't use the bottom one often I have never had to use the self-clean function. I used the oven the holidays and turned on the cleaner for the first time on Thursday, December 29th and an hour later the interior door shattered. Pieces of hot glass came out of the bottom and scorched my hard wood floors. KitchenAid says I didn't have the extended warranty so I had to buy the extended warranty for $307.00 in order for them to send someone out.
I believe this is a manufacturer's defect since the self-cleaning function had NEVER been used before. I posted my concern on KitchenAid's Facebook page and received a message to send my contact information to a specific email address and someone would contact me. Then they took my post down. No one has contacted me.
Today when the repair person showed up he had not been informed about what had happened and he didn’t have what was needed to repair the oven. I received a call later today that it was on back order. How many ovens does KitchenAid have blowing up? I have over $10,000 worth of KitchenAid products in my Kitchen that are two years old or less.
I want my $307.00 returned and I want my oven repaired or replaced.