Dish Network Complaint - Dish Network Failure to Communicate Thorough Information
CORDOVA, TENNESSEE -- I've just moved to a new apartment complex that requires it's tenants to use Dish Network. It's actually included in the rent ($40/month). As a former Comcast customer, I was quite disappointed when I was informed that I'd have to make this change as Comcast has been an excellent service provider for the past 2 years. In addition, with a DVR, cable box, and standard cable my total was less than the $40 standard cable charge from Dish Network. Strange!
My first complaint begins with the DVR services provided by Dish Network. In order to have access to a DVR, you must first purchase the "America's Top 200" package ($20.95/month where I live). I have no need for these additional channels as the programs I wish to record are aired on the standard channels. Not only that, there's an additional $7.95/month charge for the DVR itself and a $5.95/month DVR Service Fee. Talk about nickel and diming!! This would have brought my cable bill to $74.90/month prior to taxes, fees, etc.
An alternative to this was TiVo. Although in the first year the costs would likely be equivalent, overtime, it'd be a better investment. Plus, TiVo allows streaming from Pandora, Netflix, Blockbuster on demand, and many other features not available through Dish Network. After speaking with a Dish Network representative, I was told that I could purchase a TiVo DVR and it would be compatible with Dish Network's cable. True...but only to a certain extent. TiVo offers TiVo Premium and Premium XL DVRs (series 4). Neither of which are compatible with Dish Network. The only TiVo devices compatible are older series (Series 2 and maybe 3). This means I would need to find a company, other than TiVo, to purchase an outdated TiVo (no manufacturer's warranty since it's no longer sold from the manufacturer) in order for the services to work. And since these work with the older G-Routers and I have a newer N-Router, I'd also need to purchase an adapter for my router. Pointless!!!
So, now I'm back to option 1...Dish Network's DVR and an additional $34.90/month. Not to mention I have to return all of the TiVo products I've purchased. If Dish Network had communicated this to me during my initial call, it could've all been prevented. No it is not their fault that TiVo no longer offers the older DVR; however, if the product is advertised and offered through Dish Network it is their responsibility to communicate accurate and thorough information to its customers. This situation is very upsetting and I wouldn't recommended Dish Network to anyone. I'm hoping that the contract Dish Network has with my apartment complex will end VERY soon so that more options will be available to tenants living here.
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