Frontier Communications Complaint - Thank you for waiting.... (and waiting, and waiting)
"Thank you for waiting" is what I heard for 2 hours and 17 minutes while waiting on hold to speak to a customer "service" agent and still no agent has answered. Really? Over two hours? And this is not the first time the wait has been almost unbearable. I have been dealing with this company for over a year an there has been no change whatsoever in their service experience. That and seven transfers (I counted) to different agents on one call made me realize this company:
a) Doesn't give a dam*
b) Has no idea what customer service really means
c) Cannot train their agents properly to deal with customers who do not want to be transferred a kazillion times
c) Does not want to / will not invest in agents, training or systems to improve service
d) Will not earn my continued business (or anyone I know) once I get out of my contract
I am still on hold expecting any minute to be disconnected as their night close time approaches. I'll wait this out, if for nothing else to confirm that Frontier does not give a shi* and in the slim chance they can fix my issue.
Avoid them at all costs unless you expect to NEVER need to call them or need any type of support service from them.
UPDATE: No one answered my call and I finally caved in and hung up after waiting over 3 hours. My wide told me to send a letter to whoever was in charge of customer service. I said "obviously no one who knows anything IS in charge" or I wouldn't have waited over three hours. Goodbye forever to Frontier as soon as I can possibly arrange it.
PS. To Frontier. Since you clearly have no one there that knows what customer service is, let me know and I'll turn your Care business around in 180 days or less.