Wesley Berry Flowers Complaint - Avoid At All Costs!!!!!

Review by clay79 on 2012-01-05
COMMERCE, MICHIGAN -- December 23, 2011: I order a bouquet from 800wesleys.com. Later that night I get an email stating they were backed up and would not be able to be delivered until the next day. She wasn't going to be home the next day so I call their 800 number to cancel. I speak to a woman named Deb who obviously did not pass along the message.

Day 4: I get another email saying they would not be delivered until the next day. I called and waited on hold AGAIN for another 20 minutes! no one answers. I get an answering machine this time and I am careful to leave my name, order and telephone number in a message to call back, but again...no one does.

Day 5: I call and actually reach someone! She tells me the order was scheduled to be delivered the next day. I told her I have been trying to cancel. She doesn't have the power to cancel herself, and needs a supervisor. She puts me on hold. I wait for ANOTHER 30 minutes this time! No one ever picks up. I call back, but by now they are closed and I get an answering service once again! I left another message with my info and shot off another email explaining my circumstances.

Day 6: I am able reach someone again. I relate my tale and finally cancel my order thinking I would receive a refund for my troubles...not so much! Apparently I didn't read the fine print where they stick it to you for using their services. I am offered a PARTIAL refund. I ask for a manager and get a woman named Tamara. I relate my tale once again. She seems equally apathetic to my case and actually hangs up on me! Day 7: I have yet to receive a refund or even a communication regarding ANY type of refund. In fact, the only communication I have EVER received from them are emails saying my order couldn't be delivered. I don't expect I will be seeing my money back.

Day 8: WOW! Incredible!...I receive my first email response from Wesley Berry himself. He apologizes for my troubles and offers me a discount on my next purchase. Still, I haven't seen any refund of any kind as of yet.
Comments:2 Replies - Latest reply on 2012-01-05
Posted by Jeff on 2012-01-05:
Wow, sounds like a fly by night company to me. f I were you I would dispute the transaction with your credit card immediately.
Posted by At Your Service on 2012-01-05:
To me, this comes down to any guarantee of when they would be delivering. If it was agreed, up front, that the delivery would be the same day then a charge-back would be a good course of action. If no such guarantee was given, then you may have no choice as to accepting the partial refund.

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