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Citibank Student Loans Complaint - Poorly maintained website and payment system - Citibank Student Loans
Complaint
SOUTH DAKOTA -- Awful - I switched to a new bank and as a result had a snafu with my automatic payments. I made a payment through the online system, online system shows it as paid but started getting a number of phone calls and five separate letters within a two week span over Christmas 2011. Made another payment online once I figured out from multiple calls to their customer service center that the payment had actually not gone through, and that something is wrong with the website's processing of the payments. I made a new payment shortly thereafter including late fees (which, by the way, are not separately disclosed within the payment), and now I'm getting text messages from Citibank. I verified with the customer sales representative that prior to this incident I had not been late in the three years since I've held these loans. If I had a choice I'd quickly switch to another lender. Citibank Student Loans are terrible.
Comments:
Posted by Alain on 2012-01-07:
You can make an official complaint about them (to join the others) at: http://www.federalreserveconsumerhelp.gov and also call Citibank's corporate HQ (399 Park Ave., New York, NY 10022) at (212) 559-1000 to see if anyone there might possibly lend a hand.
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