Alaska Sales & Service Complaint - Service scam - 1996 Cadillac STS
ANCHORAGE -- We bought a used Cadillac for 16 K and got extended warranty. We found a document in the owner's book that indicated the car had been wrecked and had damage to frame, and that the transmission had been replaced but we were not told about this. We drove it for less than 6 months and it started using oil. I made 3 trips a week for 6 weeks to the dealer to have them check the oil; they always either said it was fine or they would add a quart and send me on my way. I asked for documentation on the repeated oil checks, and it seems they didn't log it in their computer all those times I brought it in. However, I did have my own written log for verification. Finally my husband took time off work to take it in and asked them to do a pressure check--they refused. He asked a few weeks later when it was still using oil--they refused. Finally when the extended warranty was almost up, he accused them of running a scam and they finally did a pressure check. Bingo-two toasted cylinders and a third ready to go. They replaced the engine. On run-up to test it, that engine blew a cylinder right through the engine and wiped out the fan, battery, radiator and a bunch of other stuff in the engine compartment. So they put in another engine. (If you are counting this is the third one.) To top it off, that was when GM was laying off a lot of workers, and the car was repossessed on the same day we made the monthly payment! And then they told us it was not worth anything at auction and we ended up paying 3K MORE on it. Plus we had to replace the catalytic converter at the very beginning before Alaska Sales and Service would even look at the car, and that was another thousand bucks. The trunk leaked. The trunk latch did not stay shut. The gas cap had to be opened with a stiff card as it routinely stuck. The windows didn't work properly. We will NEVER buy or drive another GM product. From now on we are Ford people.