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North American Bancard Complaint - Worst experience EVER!! with a "service" company. - Credit card processing
Credit card processing - Complaint
I rue the day the representative from this company walked in my door.
If you sign up with this company (and BTW your locked in for three years which the representative will not tell you) be prepared to spend HOURS on hold with a "service rep" and then bounced over to a "tech" while they attempt to get your terminal to function properly. And no your can't process any payments during this time. The techs are incompetent, and the service reps are exceedingly rude.
When they finally admit that it is their machine not working properly-they will send you a new terminal, but make you send back the old one AT YOUR EXPENSE!!
And don't fall for the trick of-"leave your number and we will call you back" because they will not.
If you sign up with this company (and BTW your locked in for three years which the representative will not tell you) be prepared to spend HOURS on hold with a "service rep" and then bounced over to a "tech" while they attempt to get your terminal to function properly. And no your can't process any payments during this time. The techs are incompetent, and the service reps are exceedingly rude.
When they finally admit that it is their machine not working properly-they will send you a new terminal, but make you send back the old one AT YOUR EXPENSE!!
And don't fall for the trick of-"leave your number and we will call you back" because they will not.
Comments:
Posted by Alain on 2012-01-08:
You might want to make an official complaint with your states/provinces consumer protection office. This may not have any immediate effect for you, but at least it may get the company's attention eventually. Meantime, thanks for spreading the word to alert your fellow consumers!
Posted by Rebecca Paull on 2012-01-12:
fredfon,
We apologize for any inconvenience that you may have experienced with an agent of NAB and while getting your account set up with us.
Most times we do a swap, we send a UPS call tag, and if it is our equipment we will swap for free especially if it is a terminal issue.
I'd be interested in speaking to you further so I can locate your account and get some more information.
Please email me at rpaull@nabancard.com at your earliest convenience.
Looking forward to hearing from you soon.
Thanks,
Rebecca
We apologize for any inconvenience that you may have experienced with an agent of NAB and while getting your account set up with us.
Most times we do a swap, we send a UPS call tag, and if it is our equipment we will swap for free especially if it is a terminal issue.
I'd be interested in speaking to you further so I can locate your account and get some more information.
Please email me at rpaull@nabancard.com at your earliest convenience.
Looking forward to hearing from you soon.
Thanks,
Rebecca
Posted by scammedbynabc on 2012-03-06:
AGREED! I fell into their trap of leave your number and we will call you back last year and sat on hold for hours today. It was my worst customer service experience too. Unbelievable. Fortunately I forced the salesman to put in a one year addendum to the contract, would not sign until he did. I cannot wait to get out from under this fraudulent company. Steer clear of them.
BTW, I never got paid for the charges I accepted last year, never got training on the equipment, did not realize that even though you are paying for wireless and the charges are approved, they are submitted unless you do something else. That was never explained, so I never got paid and lost the merchandise. NABC doesn't really care, because they are getting their money from the merchant. Crooks, crooks. crooks. They would be wise to stop outsourcing the sales people or to at least take responsibility for what the salespeople do.
BTW, I never got paid for the charges I accepted last year, never got training on the equipment, did not realize that even though you are paying for wireless and the charges are approved, they are submitted unless you do something else. That was never explained, so I never got paid and lost the merchandise. NABC doesn't really care, because they are getting their money from the merchant. Crooks, crooks. crooks. They would be wise to stop outsourcing the sales people or to at least take responsibility for what the salespeople do.
Posted by Sharon on 2012-03-07:
I agree!!! This company has cost my small business more money than ANY other!!!! I wish I had kept my original CC company. Sales people kept a bunch of secrets. Now I'm locked in. High fees, and I didn't realize that I had to LEASE a machine....I already had one! :( We got screwed! I will warn ALL businesses in my area to do no business with these people!!!
Posted by jika on 2012-04-01:
hey, i just had around with these people to, it is best if all small business owners are aware of these scam artists. they are a bunch of money maggots with out a conscience out to steal all they can. so far they have been very successful. and don't worry i will warn eveone i can
Posted by Past customer of NABC on 2012-06-20:
They are crooks and theives. I followed all their directions to close my account. I thought things were settled and 60 days later they go ahead and draft more money for not doing a thing. My bank advised me to close my account or they'd likely keep drafting. Go with anbody but NABC.
Posted by Jesse Larriva L.A. California on 2012-07-23:
Wow, Im very sorry to hear that most of you didnt get the proper service you deserve. I work for North American BanCard as a Sales Agent. I always disclose "Early Termination Fee" and the 3 year contract. What you people fail to realize is the 3 year term is for your protection and the company. Bottom line your representative misrepresented himself and the company. I have several companies that I have signed up and not one of them can complain about service. Will things go wrong??? Yes. But, its up to the merchant (You) to contact your sales agent. If he or she is not doing their job to help you with any issues that may occure, then you can't blame North American BanCard. You just have a bad or inexperienced Sales Agent. My merchants love N.A.B and our low rates. If you need help contact me. anymerchants@gmail.com
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