Enterprise Car Rental Complaint - All Around Worst Car Rental Agency!
AURORA, COLORADO -- I am a regular car renter due to vacations 2x a yr but I HD an accident recently and had to rent a car from Enterprise. it was a nightmare! the agency was given a days time to pick me up and they was very tardy. I had to wait in record low temps. the girl said she got lost when the company is less then 5 miles away. a minute to look at the map, gps would ring professional. when I got to the office, it was filthy! I had to wait an hour to get my car and it was dirty too. the seats were stained, it smelled like smoke and the visor was broken. I called to have the car picked up later that month when my own car was done being repaired, they said they couldn't pick my vehicle up even with a days notice but to call them at the body shop. when I got there the shop called and they said to leave the car there. ANOTHER Enterprise office had to pick the car up! in the meantime, diana that works at Enterprise told state farm(the payer). that I had taken the car out of state, which wasn't true and I would have to call the insurance co. to explain myself. this office is unprofessional, disorganized and lie! DO NOT BOTHER GOING HERE AS YOU WILL BE SORELY DISAPPOINTED!