RK Chevrolet Subaru Complaint - Problems with vehicle, no resolution
VIRGINIA BEACH, VIRGINIA -- I will attempt to report the situation without adding my feelings, this is how I perceive the way I have been treated.
In April of 2003 I purchased a new 2003 Subaru Outback from “RK Chevrolet, Subaru” in Virginia Beach, Va. The purchase experience was pleasant. Sales associate Bret Lloyd did an excellent job of asking us questions about our plans, i.e. family size, driving style ect. However, if the car drove as poorly on the test drive as it does now we would have never made the purchase.
The problems began April 2004 when the vehicle had approximately 30k miles on it. The vehicle jerks and pulses during acceleration at any speed. The behavior is intermittent however, it is very pronounced when it occurs. In order to elicit the performance problem I need to gingerly apply pressure to the accelerator. The engine will begin to accelerate and then begin to sputter causing your head to jerk back and forth slightly; it is very obvious when it decides to act up. Additionally, if the cruise control is set at highway speeds and a rolling hill is approached the engine performs as previously described.
I brought this problem to the attention of the service department at “RK Chevrolet, Subaru” and they immediately went to work on the issue. The computer was reset and the problem persisted. The computer was removed, sent to New Jersey and re-installed; yet the problem persisted. Subaru sent a regional company representative to go for a ride with me however the vehicle would not display the described behavior on that day. I was told, ”…. this vehicle just drives like that and I should get used to it….”. I was also given a large amount of technical jargon and mechanical lingo that meant nothing to me.
All I know is that the vehicle still is driving poorly and I can’t get “RK Chevrolet, Subaru” or “Subaru of America” to diagnose the problem. I have done some research on the Internet and found similar complaints. If you are interested just do a “GOOGLE” search on “Subaru H6 hesitation”.
Here is what I would like to see happen: RK and Subaru need to either 1. Diagnose and fix my car so that it does not leave my wife and 1.5 year old son stranded on the side of a 4 lane highway or; 2. Take my original purchase price, subtract standard lease mileage charges and credit the difference toward the purchase of a comparable vehicle. These options have been presented to both companies and they told me, “If the vehicle has a mechanical problem we will find it and bring it up to acceptable specifications”.
This has been a source of aggravation for 17 months now. When I recently called Dan Lloyd, Service manager for “RK Subaru” he said to me, “Yeah, we were wondering what happened to you”. At least he cares enough to remember me; Lisa at Subaru Corporate began to not return my calls. I can assure you this is not the way Subaru intends for this vehicle to perform just as I am sure that this is not the way I expected to be treated by a company concerned with lasting consumer relationships.