American Furniture Warehouse Complaint - No responsibility taken for injury

Review by vfermon67 on 2012-01-06
Resolution Update on 01/13/2012:
Thank you Jake and American Furniture Warehouse for responding. I'd like to remove my complaints.
WESTMINSTER, COLORADO -- In March of 2011 my mother and I went shopping at American Furniture Warehouse in Westminster, CO. There were several outdoor chairs on display. One was a hammock type chair. My mother sat in it and it fell apart. The chair seat dropped my mother to the ground where she hit her head on concrete. The metal pole that held the chair then tipped over and also hit her on the head. We've requested payment from American Furniture Warehouse. They submitted it to their insurance company who denied the claim. We contacted American Furniture again. They said they'd pay the bills as an act of good faith and customer service and asked my mother to submit the bills to them. She did and didn't hear anything for several months. She talked to AFW again and they repeated their earlier offer to pay the bills and we resubmitted them. Still, nothing was done. We then submitted them to the store manager who was present at the time. This was in September of 2011. At this time, the insurance company is saying that it wasn't AFW's fault, but that they'll take another look and also submit the information the manufacturer. The woman at AFW is going back and forth about if they will pay the bill. The bills are very late. It has affected my mom's credit and finances in a very negative way. It has caused her an incredible amount of stress and anxiety, not to mention the pain that she's in.
Comments:4 Replies - Latest reply on 2012-01-08
Posted by Alain on 2012-01-08:
Get a free consultation with a personal injury lawyer (there's usually a lot to choose from in the Yellow pages or online directories- or ask a friend, neighbor or colleague for a recommendation).
Posted by Venice09 on 2012-01-08:
That's good advice, Alain. The more time that goes by, the less likely they will be to pay for anything.
Posted by jktshff1 on 2012-01-08:
any good ambulance chaser should be able to handle this.
Posted by onlooker on 2012-01-08:
The store may be trying to work with supplier - to discover why the chair 'fell apart' - cloth ripped, stitches separated, bolt pulled out, bolt broke, wrong bolt, wrong assembly etc. No supplier / manufacturer will accept that their product broke - it must be assembly at store etc. Get a lawyer, demand to see the remains of the chair. If the chair is gone, your lawyer will know what to do. Also prepare a good detailed statement of how the warehouse actions from chair failure to lack of payment has damaged quality of life, credit rating etc. That will give your lawyer good ammo to use. Stay patient, but active and you will get some response.

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