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Sears Complaint - Nordic Track Purchase

Review by ronvolsharpe74 on 2012-01-06
I purchased a $1500.00 NordicTrack Pro C900, with the warranty and item it came to around $1500.00, to be delivered on 1/5/12 between 9 am and 11 am. At 12:30 P.M. I got a call from the delivery co. that they were running late and could not be here till 4:00 p. m... I had to cancel the delivery because I had an appointment at 2:00 pm that same day. You see I to am paid to be on time for my appointments, and if I cannot make it on time I call in advance to let them know. Oh, well enough on the lesson for common curtsey.

I asked if they could schedule the delivery for the next morning. They said they would try. I got a call at 7:00 pm last night and the recording said delivery would be tomorrow between 1:00pm and 3:00 pm. I spoke to a lady and she said the time could not be changed I would have no choice but to take the time scheduled. I called about 11:00 am today to check to see if the delivery would be on time today and the lady said everything was on schedule for delivery between 1:00 and 3:00 today it would be on time. I stayed home all day waiting for the delivery and I received a call from the driver. About 4:15 pm the driver calls and informs me that he would be here around 8:00 or 9; 00 pm tonight to deliver and assemble the machine. I am not going to except a delivery at bed time, much less stay up half the night while they are assembling it. Sears has always been the place I bought my appliances and other things for years, maybe this is why Sears is shutting down places across the country. It looks like it lacks leadership form the top management. I am considering canceling the entire order and going somewhere else for my purchase.

A Very Upset Costimer
Ronald L. Sharpe
Mt. Juliet, TN 37122
Comments:2 Replies - Latest reply on 2012-01-07
Posted by Venice09 on 2012-01-06:
Canceling might be a good idea since Sears is likely to become even more unreliable in the future. I'd worry about that warranty, too.
Posted by ok4now on 2012-01-07:
Sears did you a huge favor. By not delivering it you saved yourself the aggravation of many service calls. Sears is horrible with their warranty claims. You would have to miss many entire days sitting home waiting for them. If you want some real excitement try buying a washer or dryer from them. They will cancel service calls, show up when they feel like it and offer excuses for warranty work. Just read the reviews on this site, I'm not making this up. Good Luck!!!

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