MyGift Enterprise Complaint - Terrible customer service

Review by kev145-a72 on 2012-01-07
REDMOND, WASHINGTON -- I recently purchased a notebook sleeve from them. I emailed them the dimension of my notebook to confirm if the sleeve will fit. A customer service replied, saying: "The tb-s0123wht-13 should give you plenty of room for your laptop." So I bought it.

After waiting for over a month, I finally received it. And it's just way too tight, I have to force my notebook in to zip it up, and have to be very careful not to scratch it with the zipper.

In addition to this, the print on the sleeve is disappointing. And the stitching is off around the zipper.

So I emailed the same customer service, telling her that I am unhappy with her advice. And she told me to just post it back to receive a refund for the item (they will not refund any shipping fees).

Sent another email to their generic email address, and got sent through to the same customer service, and got the same reply.

I spent my money on something unusable. And the person misleading me is not being responsible for it.

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