Travelocity.com Complaint - Travelocity causes Mother to miss her child's 2nd Birthday

Review by johnq_average57 on 2012-01-07
Booked a flight for my fiance last night 23:30 MST. At 05:30 they send her an email saying they need more information. When we contact them they say the reservation was never made due to fraud reasons with Discover. That didn't stop them from charging the card. Just a BS reason they gave us. Long story short, finance was was in Indiana for a funeral, now because of Travelocity she is missing her 2 year old daughters Birthday and there are no flights available for 3 days.
Comments:5 Replies - Latest reply on 2012-01-09
Posted by jktshff1 on 2012-01-07:
Travelousyty is known for this. Very helpful, just another reason you should book direct.
Posted by ticia232 on 2012-01-08:
When you told Discover (not travelocity) about this problem, did you ask them? Discover is the one who was at fault.

Posted by jktshff1 on 2012-01-08:
HA HA "finance" that is exactly what a bride to be becomes....take it from someone who has been married to one for over 40 years;)
Posted by Fufu487 on 2012-01-09:
ticket information (reservation made in her name) doesn't match CC information? I can see this being a huge security flag that they may want to clear. Unfortunately, there's alot of fraud out there.
Posted by T on 2012-01-09:
It is hard to tell from the complaint as written if there was a legitimate fraud concern, or in fact if that was an excuse.

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