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LG Complaint - LG Stove Knobs
BROOKHAVEN, MISSISSIPPI -- The knobs on the LG stove are sub-standard and LG company knows it and should stand up and replace all knobs. The new one they are selling for an additional $75.
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8 Replies -
Posted by trmn8r on 2012-01-07:
I have heard complaints about the knobs, and I am inclined to assume they are of substandard quality.
Do you have any confidence that the replacements are better quality? I had a similar issue with a Kohler handheld faucet, and I was told by Kohler that although they would send me a replacement, it was the same quality as the original. I have handled it very carefully, and the replacement has lasted 13 years. The original lasted 3.
Posted by At Your Service on 2012-01-07:
Unfortunately, this review leaves a lot to question. To begin with, what model of range are we referring to? Are we speaking of a gas or electric range? What kind of problem(s) have you run into with said knob(s)? Have you had a problem with more than one knob?
These questions become important as to more clearly determine the nature of the problem and the track used to resolve said issue(s).
If we assume the problem is with a gas range, then we can further assume the knobs are located in the front of the range. This is typical, as placing the control knobs on the back panel of the range introduces them to too much direct heat from the flame(s) and, in turn, would gradually create problems. However, most people that have gas ranges do not realize the importance of the area around the oven cavity opening called a gasket. Owners don't fully understand the function of this item and, over time, have it damaged in area as to cause sufficient leaks. Not only does this then mean that the oven is not working at a more efficient level, but the heat leaks up to...you guessed it...these same said knobs. The knobs will not fit around the spindles sufficiently, causing them to slip and, at times, actually melt. In this scenario, replacing the knobs will not fix the actual issue, being a damaged gasket. I only outline this because it is somewhat common.
Hopefully h3mcnalized can fill in some of the missing information.
Posted by Venice09 on 2012-01-07:
Of all the things to skimp on, why knobs? What would it be to put decent quality knobs on a stove? Makes me wonder how the rest of the stove is constructed.
I guess the plan is to use cheap knobs and then charge $75 for replacements with the same crappy quality, forcing the customer to keep buying them at $75 a crack. What a lousy way to make a profit.
Posted by ok4now on 2012-01-08:
Most of these knobs are a universal fit. Check out your local Home Depot or Lowe's. They should have them really cheap.
Posted by G Huber on 2012-02-13:
same knob issue with an LG gas stove SS. The knobs are weighted to feel solid stainless. the weight of the knob cracks the plastic sleeve and the knobs fall off. Design issue. LG replaced them at no charge out of warranty though. The design is the same. A fix is to put a washer and thin brass tube over the cracked plastic sleeve. The brass can be found at a hardware store with the washer. Drill the washer to just fit the outside of the brass sleeve. Solder the sleeve to the washer. Drill two small holes at either side of the washer. Hold the washer to the plastic knob with metal screws. Remove the back of the knob and the weight Drill two holes in weight and the plastic just smaller then the screws and tap the holes.
Posted by sseifert on 2012-02-22:
First of all I've been trying to get my oven knobs for a long time. LG wants me to have to buy five (5) new knobs which were defective from the get go which would probably cost over $300.00-$400.00 for a stove that cost me $1,300.00. I think I will be better off filing a claim against LG in small claims court for selling a defective product and risking my families life because of defective stove knobs. The knob gets so wobbly from the plastic cracking the gas may not shut off. This is rediculous and it is all over the INTERNET. That said I'm gonna have to buy a new stove and IT WILL NOT BE AN LG. I'm sick and tired of getting the LG run around and overpriced parts for a defective hazardous product!
Posted by ianto39 on 2012-06-11:
We had renters get home last night at midnight to a kitchen filled with gas, and call the fire dept - 2 engines plus command truck, sirens etc - because our LG gas range LRG3093ST has defective knobs. The nylon liner inside the knob splits and the knob doesn't turn the valve off properly. We'll be at Best Buy today to require that this dangerous appliance, an out and out fire hazard, be recalled & replaced.
Posted by borntogoshopping on 2012-07-26:
I called LG and was told that there are new placement knobs that have metal instead of the plastic that was melting. These should hold up better. I am hoping that the knobs work better because I have only had the stove for 1 month and disappointed that I had to call for replacement for defective parts.
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