Budget Rental Car of Las Vegas Complaint - Reservations Mean Nothing and Neither Do You to Budget Rental Car
LAS VEGAS, NEVADA -- On June 11, 2011 my wife and I made four future reservations for cars in Las Vegas, Nevada for trips from January 2012 through April 2012. The average number of days for each of the four rentals was five days. We used Travelocity to book but we also called Budget's 800 number to confirm and printed each reservation from the Budget Company Web Site. All seemed to be well but I must say that I was relatively new to dealing with Budget so I did not expect either their lack of concern or their lack of honesty.
On January 2, 2012 (approximately 7 months after our booking) we received emails (2) from a representative of the Las Vegas branch of Budget Car Rental stating that unless we were willing to pay approximately $1000 (yes, one thousand dollars) more than the confirmed price that they had no intention of honoring our reservations. We called immediately and the person who sent the emails refused to come to the phone although we had been informed that she was there. So we filed complaints with both Travelocity and with Budget customer service (now there is a misnomer) and neither of them felt like that a confirmed reservation meant anything as far as I could tell. In fact a Travelocity supervisor promised to call us back either way in two days and he, of course, did not keep his promise.
So apparently someone at Budget got the word and the supposed manager from Las Vegas did give us a call. She contends that Budget has the right to refuse service to anyone they choose and that she was choosing to refuse service to us because our rate was too low. They did not desire to have customers like us who sought out a bargain. Plus, she was sure the whole affair was simply a computer error and they couldn't be responsible for that, could they? Well, just to clarify this part of it we checked Hotwire.com, Travelocity, and Budget.com and all of them had the same rates that we booked. So to say that it was simply a one time computer was a blatant lie and Ms. T-------- certainly knows that.
In conclusion, add this complaint to the hundreds of others on the internet at this very momemt and you can find about a 1,000 reasons why Budget Car Rental Corporation is headed for bankruptcy. People will put up with a lot but dishonesty will eventually put you out of business.