Travelocity.com Complaint - They use the word trust

Review by harry.patterson.sr on 2012-01-08
VIRGINIA -- I would like to have Travelocity aware of why we will no longer use you. On 01/07/12 around 9pm I booked tickets for an all inclusive. I spoke to a chris? I expained to him that I have delt with Travelocity for over 5 years with trips to Cancun, Jamica for both myself and my brother and sister inlaw. Last night I explained that I was checking the price difference with Expedia for the ME hotel and air trans flight was cheaper by a $1000. Expedia had two available for only 2 rooms left. He had me wait for over 10 minutes I assumed while he checked it out. He then said that he would give me the $1000 plus $50 towards our next trip and I would receive the confirmation with 30 minutes after I purchased from him. I diid not want to wait for this and asked couldn't he send now. He told me not to worry and to trust him. Over and over again he said "trust Him". Well no email and when I called back this morning I spoke to Sara ID no AX0 and was told he should have given me a site to go to for the request the difference, which he did not. TRUST ME for him is the same for Travelocity. Sara said I would receive the full refund and not be charged the penaty fee or the booking fees. Email she sent was showing the cancellation but with the penety fee which she says is for the airlines but she then sent email saying the airlines was canceled but no mention in the email for the penalty fee of $2261.28 but she said I would get that withing 8 to 24 hours, I asked if she could send me just an email to that effect but was told she could not but to trust her. Your company uses that trust word to much and it does not mean anything to me. I sure my firends will get a big laugh on that too. You lost a value customer, and I lost out on the trip with Expedia now since everything this morning shows sold out........ thanks for that. Your procedures should be changed it was easy enough for him to go out to the site and verify I was correct on Expedia and given us the difference right then instead of later with the TRUST ME. EX- Customer for life
Comments:1 Replies - Latest reply on 2012-01-08
Posted by tnchuck100 on 2012-01-08:
Trust me, these 3rd party travel sites are NOT to be trusted.

Many people have used them successfully. All is well unless there is a glitch. But when there is whether it's your fault or their fault...either way you pay the penalty. Is it really worth the risk?

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