Bank of America Complaint - The worst company I have ever dealt with!
I took out a loan account several years ago. When I did, the representative told me that if I paid on time for one year, I could negotiate a lower interest rate. I was conned! I paid on time, over the minimum due, but could never negotiate a lower rate.
I have had fees tacked on, and later promised to be removed by a representative. It took several more calls, months later to finally get the amount credited.
I paid off my account, in full, with a credit balance. I did this, being aware of their "hidden" fees, and not wanting any open balance that would incur additional fees. I called the company requesting that the credit be paid back to me. Well, they won't do it until the next statement date! This, because the fees due to them, won't be known until that time!! I closed the account and received a confirmation number for the closure. I requested that the balance be mailed to me, at the next statement closing date. To this, I was told that I will have to make a separate telephone request on the date of the statement closure!
Each time I call this company, I'm put on an unreasonable hold time. Why should I have to keep calling to request my money?! I should be able to charge BOA for my time and interest on the time that they are holding my money!!
I just closed another credit account, by written e-mail request. The account was simply closed. My payment, for the amount due, sufficed, with no additional charges. Why can this banking firm do this but not Bank of America?! How are they LEGALLY justifying all of these fees?
How can they refuse a written request, on my password entered internet account and require that I make multiple phone calls!? How is this legal?!
I wish there was some recourse. This bank leaves the customer completely powerless!!
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