Babies R Us / Toys R Us Complaint - Babies R Us gift registry return policy stinks
NATICK, MASSACHUSETTS -- As I was expecting my first child to arrive in late November of 2011, I registered at Babies R Us. The sales associate as well as the manager assured me that I should register for more items and that they would take items back when I delivered my child and closed out the registry. Yesterday, I went to Babies R Us to return a few items I received in duplicate and was informed that I had reached m return limitation for registry items. The total I returned was a little over $56!!
I asked the associate to explain the policy as I said this is the first time I am returning for the registry and have the gift receipts and she said she didn't know. An associate manager was asked to come and help and all she could state was that the computer said you reached your limit and there's nothing we can do and also could not explain the policy and to all Corporate to discuss.
I contacted Babies R Us Corporate and the person (Rissa) that took my call also could not explain the return policy for git registries. She provided me with a complaint number however will not be surprised if I never get a call back since Babies R Us are probably betting on people not realizing the policy or just not willing to complain.
I am surprised that they misled me and my husband into registering for more and that we could return everything without an issue. I am extremely disappointed in Babies R Us and would recommend others to ask about the policy prior to registering as it is NOT documented on any of the documents they provided and also do NOT recommend giving them business since they are out to lie to parents that are registering.
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