Budget Complaint - Budget Truck Rental - Unreliable, unethical and dishonest
CAPE COD, MASSACHUSETTS -- I called Budget for an estimate on a 10 foot truck rental. The customer representative gave a reasonable price and I made a reservation.
When I went to the pick-up location to get the truck I was told that they did not have a ten foot truck available and that they would then give me a sixteen foot for the same price. However, my move was small, I didn't have enough to fill up a 16' truck and, more importantly, I did not want to pay for gas for such a big truck. (About $130 to fill the tank). The representative at the location said "this [not having the reserved truck] happens all the time" and that "the phone reservation representatives do this on purpose to rent the bigger trucks." I asked him to check on other close locations for a truck with the description I reserved. He checked and said none of the locations within 50 miles had one. Therefore, I told him to cancel everything and that I was very upset because I had my move all planned and packed. He then tells me that he will cancel but that I would lose the deposit money.
Unbelievable, right? I know!
I told him I would not pay one cent to this terrible, dishonest company. He kept saying that the computer system simply would charge my card and there was nothing he could do. I called and complaint until the phone representative told me she would remove the charges.
Budget is UNRELIABLE and has a terrible customer service. Do not count on them for a rental, they are likely to leave you hanging and you are likely to have to change all your plans. Also, after not meeting your expectations, they might charge you for a service they failed to provide.