LINGO Informative - LINGO TERRIBLE SERVICE & CUSTOMER RELATIONS
WINCHESTER, KENTUCKY -- On July 30 I wrote a review of our unacceptable service from Lingo. To make a long story short, almost all calls to our phone from Cingular phones got a message that it was not a working number. This happened often on other incoming calls. After 3 months of daily frustration and countless calls to Lingo (they were always working on the problem and taking it to a higher level) we could not take it any longer and cancelled the service. At that point, we were told there was a cancellation fee after the 30 day free trial. Our only reason for not cancelling earlier was the fact that Lingo kept assuring us they would get the problem worked out.
All charges were billed to a credit card and the credit card company has credited all charges. We have filed a complaint to the FCC and sent a registered receipt requested letter to the president of the company. We have not had the courtesy of a reply. Lingo has replied to the complaint to the FCC and states they have given us a $20.55 credit on the bill, leaving a balance of 86.87. They have never notified us of this credit. They state that we had 16 hours usage in March & 15 hours usage in April. This is true, (a lot of this time was on the phone to their technicians) and we did make a lot of outgoing calls, all the while, people calling us were getting messages that our number was not a working number. They are also refusing to credit the cancellation fee or the $39.95 shipping & handling for the equipment. We offered to send the equipment back and were told by their representative to keep it.
STAY AWAY FROM THIS COMPANY