Cricket Informative - Troubleshooting Line
SAN ANTONIO, TEXAS -- Incompetent 611 help. First time I called for help for United States cell phone service the person obviously had English as their second language and I would not speak to someone who asked me if I have "pay go" service instead of pay as you go service. That person should be fired. Apparently Cricket has no supervisors to get on the phone to resolve a problem if the first person you speak to is incompetent despite the fact that you can hear a roomful of people speaking in the back ground. It is not possible for any company not to have someone in charge of training and hiring and firing and giving customer satisfaction. They will quickly find out people will switch companies.
Today I spoke with Jen who wastes my time with extra words instead of resolving my problem as quick possible. I was on hold to speak to her I wish she would serve as many customers as quickly and effectively as possible. I have been having problems with my voice mail service. I asked her how long their system allowed to record a voicemail. When she did not know the answer instantly I asked her how many different voice mail plans did Cricket have. She said only one. She claimed that messages had an unlimited time amount to be recorded. I then asked her as to why they were deleting messages I had not heard especially since they have unlimited amounts of message capability. She put me on hold and apparently then tried to acquire competency in her job. She corrected her original statement and said a message could be a minute or 30 seconds. I hope I get Jen fired for being incompetent. I believe nothing she says. I asked to speak to a supervisor and explained that she had better get a message to a supervisor with in three work days who calls me back and stops having unheard voice messages deleted in my system. I only get like five messages a week and if I talk to the person without hearing the message I just leave messages sit in there. Sometimes the messages contain unheard content because they delete them. I only want service that allows me to hear my voice mail messages without ever deleting them unless I do or I will find another provider. Companies who do not listen to their customers needs will find themselves with no customers at all.