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Amerigas Complaint - Propane Tank Rental Rip Off!

Complaint
Review by dgoodwin on 2012-01-09
DOVER, PENNSYLVANIA -- Well the endless strings of consumer complaints about this company Amerigas says it all! The home I purchased 12 years ago already had a buried 500 gallon Amerigas propane tank so I assumed the contract with Amerigas from the prior home owner. Not thinking at the time it would ever be such an unreasonable company to deal with year after year. The original contract was for automatic fills and soon after my first couple of years at the residence I discovered I was not hardly using any propane at all (single person does not need 500 gallons a year). This was realized when I was invoiced for $600 of propane that was never even delivered. When I questioned them about this charge for propane never delivered, I was advised that they will charge a minimum usage fee each year if no propane was purchased. They then offered to put me on the tank rental program for $100 per year, which I was glad to agree. Each year since then (2008) the rental fee has increased a little and last year (2011) the fee was $121 which I was still OK with. Just got my new invoice for 2012 rental fee $233.20 ABSOLUTLY ridiculous increase. I suppose this increase is because I still needed no propane this past year therefore made no purchases. It is a crime that I am doing all I can to conserve energy as the rest of the world is trying to do but yet penalized by this company Amerigas because I don't consume what THEY think I should. If the tank was not buried I would have done away with Amerigas a long time ago. Tried contacting Amerigas by phone to discuss this increase but never could get through. Two attempts at 1 hour hold time each, finally my patience expired became frustrated and hung up. I suppose too many other unhappy Amerigas customers beat me to it.
Comments:
Posted by Alain on 2012-01-10:
You may want to take a moment to file a complaint at http://www.attorneygeneral.gov/complaints.aspx?id=33 and also http://www.ftc.gov/bcp/index.shtml
Posted by klynn225 on 2012-02-15:
AMERIGAS: FRUADULENT BILLING PRACTICES AND INCOMPATENT ACCOUNTS RECEIVABLE DEPT. My husband and I moved to northeastern PA from Texas in Oct 2010 and ended up moving into this rent trap with amerigas propane tanks already connected. So as soon as we were set up with service we elected budget billing

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