mpsuperstore.com Complaint - BAIT AND SWITCH MERCHANTS

Review by jlane269 on 2005-09-15
BROOKLYN, NEW YORK -- This business uses high pressure sales tactics and abuses potential customers. I ordered a Canon a510 from them because they had the lowest price. However, I received an email saying they required more info. When I called and didn't agree to buy any accessories I was put on hold for 15 minutes. I called again; same thing. Third time Tom R. said the product would be shipped. I was skeptical. However, they took my money so I thought maybe.... Then today (8/31/05) They send me the following email:


Although your order has reached the final stages of processing, due to a
data entry error
the item you ordered is not available for immediate shipment.

Our buyers are diligently working on filling your order and we are
expecting it to ship in
the next one to three business days. Once shipped an email with the
tracking number will
be sent to you. If you should not receive this email please call us at
800-360-1722 for
additional information.

We apologize for any inconvenience this may have caused you. To
compensate for this delay
we invite you to use promo code "PDAC" on your next purchase for a
special discount.

If however you wish to cancel this order at this time, simply call us at
800-360-1722 to cancel.
We thank you in advance for your patience and understanding."

This was after I was assured by 'Tom R.' that the camera was in stock and it would be shipped. Clearly they want me to cancel the order so they can avoid honoring the low price on their on their website. Classic BAIT AND SWITCH. I DID cancel this order, mostly because I didn't think I would ever see the camera or my money refunded. Luckily I did finally receive a refund....2 weeks after they said they would refund my money and after CNET, the Better Business Bureau and the Department of Consumer Affairs-NYC were contacted.


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