PEP BOYS Complaint - Customer Service is BAD!
INDIANAPOLIS -- I went into the store to order a bra for the front end of my car. There was a lady and a man helping me. The lady knew what she was doing the man however did not. He didn't want to take the time to find the answer to our questions but said you know we could bring it back if it wasn't what we ordered. We told him if he would order the correct item we wouldn't have to bring it back. We wanted to avoid that if we could. He didn't seem happy to hear what I had to say even though I was nice about it. He asked if our information was correct in the computer but how would we know we didn't see what was on the screen. I think he would make a better door greeter at Wal mart then to not do his job correctly at PEP BOYS. I am so happy the lady helped us, who knows what this guy was going to order.