Nissan World of Springfield Complaint - Poor Customer Service at Nissan World
SPRINGFIELD, NEW JERSEY -- My wife and I have been loyal Nissan customers since December 2005. In November 2008, I walked into Nissan World of Springfield, New Jersey, with the intention of leasing a second Nissan vehicle. I was interested in the Altima Coupe. I requested a manual transmission and was quickly veered towards the much more common dual transmission. When I declined and stressed my desire for the manual version of the car, I was told that manual transmission had been discontinued for the 2009 model because of its low sales. I then opted for the dual transmission.
A few days after leasing the Altima Coupe, I learned that I was provided with false information, as there was in fact still a manual transmission model on the 2009. I immediately returned to the dealership. I requested to speak to the sales manager. After explaining the situation and requesting a vehicle change, I was issued an apology but told that a change was not possible. I left the dealership feeling angry, cheated, and victimized on that day. I immediately filed a complaint with the Better Business Bureau.
Soon thereafter, I contacted by **, a salesman at Nissan World. Mr. ** expressed his and the dealership’s desire to compensate me for the problem. We agreed upon the installation of a factory rear spoiler on my leased vehicle. They had me come in to look at the spoiler and sign documentation on the agreement. When I went to the dealership to pick up the vehicle, I immediately realized that the rear spoiler that was installed on the vehicle was not the stock Nissan factory spoiler that I was shown the day I signed the agreement nor did it resemble any of the rear spoilers that I could see on the other Altima coupe vehicles.
It was in fact a cheaper aftermarket part. When I requested an audience to voice my displeasure, I was given none. I once again left the dealership feeling quite literally like a fool! Rather than continue to course a filing complaints, I opted to not return to Nissan World for my vehicle maintenance before my lease contract expires in February. Upon returning to Nissan World, I noticed that they had undergone a serious makeover, as it was literally running out of a trailer three years prior. It was my sincere hope that there might also be an upgrade in the level of service from which I had received in November 2009.
However, this was not the case. I initially spoke with ** about looking into another lease vehicle. Once again, I stressed my desire for a manual transmission and was told that it would be difficult but could be found. Mr. ** then brought out his supervisor, which was **. Mr. ** recognized me and also recalled my situation from three years prior. He then stated that he would definitely be able to work out a great deal for me. However, once again, this was an untrue statement. They claimed that I did not qualify for the lease loyalty program because of more than one late lease payment.
Mr. ** stated that there was nothing they could do for me unless I contacted NMAC at 1-800-274-6622. I immediately called and spoke to a representative, **. She informed me that all the necessary information was available to the dealership and that there was no need for Mr. ** to direct me to contact them because he could have done this at the dealership. I requested a listing be sent to me of my reported late payments. ** was very helpful and also suggested that I go to NissanUSA.com for additional information.
Upon completion of that call, I again contacted Mr. **. Before I could express my dismay, he stated he needed to call me back in less than five minutes. He never returned my call! At this point of time, I am seriously considering taking my business elsewhere at the end of my current lease.