T-Mobile Informative - If you aren't a T-Mobile customer, don't use them!
ARVADA, COLORADO -- I've been with T-mobile since 2003. And I will admit, I USED to recommend them to all my friends and family. Not sure what has happened with them over the last 6-12 months but I now tell people to look elsewhere. I will also be going to another provider when my contract is up.
I called to cancel one of my lines, apparently I was 2 days early and the representative attempted to charge me $50. I ended up having to call back in less than 24 hours but did manage to get it cancelled after a long conversation of them trying to get me to keep the line, which hadn't been used in a year.
When you call, you have to asked to be transferred to a customer service representative that is in the United States if you want to have a conversation with someone who has a clue about what you are talking about and that you can understand. Even then, the customer service reps only give you the "outlined" responses they have been allowed so you never really can get anything accomplished with them.
My daughters phone had to be replaced 3 times in the last 9 months. The last time they replaced it, they told her they no longer carry the phone because it had so many issues. Yet, they wouldn’t offer her a deal to replace the phone to something that actually works properly.
And today, my current phone, which I’ve had for less than 2 months, is still under warranty, and I insured would not boot up. I Was online with customer service about 45 minutes via chat, as that is the quickest way to reach them, before he decided we needed to replace it, at no charge....except for the "processing fee". Only $5 because I have insurance, $20 if you don't. Personally, if you are going to sell a crappy phone that you end up having to replace, you shouldn't be charging your customers anything!!
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