Arby Complaint - Invalid balance on my gift card, which had been a gift at Christmas
LOGANVILLE, GEORGIA -- I attempted to use a gift card given me at Christmas. Since I did not purchase it, I had no idea what the value was. When I attempted to use the card the balance on the card was shown to be $4.71, which can't be correct as I had never used the card before. The manager was very rude in attempting to address the problem. I have another Arby gift card which I received at Christmas, but hesitate to use it feeling that it too will incorrectly reflect the balance available.
I attempted to got through your system indicated on the back of the gift card. I attempted 3 times to insert the 19 digit number asked for. The automated voice asked me to repeat the number as it was incorrect. After that I attempted to talk to an individual by calling the number on the receipt; it too refused to respond in a method by which I Could make contact. Is it possible to get a problem corrected by your company or should I just stop using your business? I will definitely pass the information I just relayed to you to the Sunday School class members who gave me the gift cards.