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Kodak Complaint - Kodak ESP 5250 Brand New Printer is Junk! - Kodak ESP 5250 Printer
Kodak ESP 5250 Printer - Complaint
I purchased a Kodak ESP 5250 printer online on 11/28/11. Today is 1/9/12 and I still don't have a printer that works correctly even after multiple phone calls to Kodak's customer support and various replacements that have been shipped to me. The first printer I received would not pull paper into the machine. After two phone calls to Customer Support and close to an hour on the phone, they decided to send me an entirely new printer, but asked me to use the printhead and print cartridges from the first machine I had received. After receiving the replacement printer, I was able to get the printer working, however, it would not print anything in black text. The color cartridge seemed to be working fine. Typed pages printed either with nothing on them or occasional blurred words scattered across the page. I placed another phone call to Customer Support, and after 35 minutes more, he decided the printhead was bad and needed to be replaced. They sent me a new printhead assuring me this would solve the issue. Today I received the new printhead. I'm still having the same problem with black text not printing properly. Another 25 minutes on the phone again today with Customer Support. He asked me if I had cleaned the printhead. I asked, "Why do I need to clean the printhead when I just received a brand new one today from Kodak?" (He's obviously reading steps out of a script they've been given.) He said, "Of course, you are right." Several times during the call, he had to put me hold to consult someone else. He finally came back and told me to go out and buy a new black ink cartridge at the store and see if that works. The printer hasn't even worked properly yet, but I already have to go buy a new black ink cartridge. In addition to the equipment issues, Kodak has obviously outsourced American jobs to the Middle East, as every Customer Support person I've spoken with has been Middle Eastern and difficult to understand. While you're on hold listening to Kodak messages, there are repeated attempts to get you to hang up and use the Kodak website or their "Live Chat" feature rather than trying to actually speak with a live person on the phone. At a time when there are 24.4 million Americans out of work, Kodak is paying foreigners to do jobs that Americans would gladly do. On the news last week, I heard that Kodak may file bankruptcy. I wonder why??? Could it be their products that don't work and their lack of good customer service?
Comments:
Posted by Alain on 2012-01-10:
Kodak is in real trouble and may, indeed, be headed towards bankruptcy. They are currently selling off their assets and their credit line is pretty well tapped. This may be contributing to the poor service you're getting. You could try and see if a local computer shop can get the thing working. Best of luck.
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