24 Hr Fitness Complaint - Terrible Customer Service - Member Service On The Phone
Member Service On The Phone - Complaint
CALIFORNIA -- The employees at the Member Service department at 18004326348 have NO customer service skills at all. They do not understand English, very rude, do not listen, do not give time for customers to explain the situation and refused to get their supervisor on the phone as requested by the customer.
My family of six that I pay $189.00 a month for have been members of 24hr fitness for five years now. We just moved here in California within the last three months and been trying to change our address and billing methods since but it seems like NOONE from the member service department could do RIGHT. It is now 2012 and they still have all our OLD info. Today was my fifth call and because of their POOR customer service, my family and I are cancelling our memberships!!!