Lufthansa Complaint - Lufthansa openned Miles and More account without my permission. Will not release miles.
DENVER -- I've been flying Lufthansa for over 12 years. In general I was pleased with their service.
During all these years I used United Mileage Plus program to collect miles from all Lufthansa flights.
During last Flight in Nov/December for reason unknown to me, Lufthansa opened Miles account for my self and credited all 38,000 miles to their program.
The only thing I did differently this time was using online check in program that I never used before.
Once I realized what happened I called Lufthansa to release my miles but Lufthansa refused saying I can not move the miles between partner programs!!!
After about 15 calls to both US and Germany, I was finally told that I need to close my Lufthansa account by written request and that my Miles will be annulled. Lets' hope that United will be able to pull them in after account closure.
Not to mention I need these miles to keep my 1K status with United.
What a mess.